How to Solve GTBank Dispense Error (5 Easy Methods)

One time, I got a GTBank dispense error at the ATM terminal, so I understand what you feel. This can definitely be a heart-wrenching experience, especially if you’re in a hurry to withdraw some cash. In this article, we will explain how to solve this error with a detailed guide on each method.

Even better, you don’t have to enter the bank and fill an error form to solve this issue. Before we proceed let’s take a quick look at the reasons why this error occur.

What Is GTBank Dispense Error?

A dispense error arises when you recieve a debit alert on an amount you are trying to withdraw from the ATM, but the automated teller machine refuses to give you the money in cash.

This can be very frustrating. I’ve seen someone fight with the ATM for this same reason. Several factors contributes to an ATM dispense error.

The GTBank dispense error is most often arises due to poor network reception between the automated teller machine and the bank’s database. Other times, it may be as result of a money jam.

Since most bank’s automated teller machines in Nigeria aren’t new, errors like these are bound to occur from time to time.

Now, you understand the underlying factors that bring about dispense errors. How then can we solve this error without going to your bank to file a complaint?

How to Log GTBank Dispense Error

When it comes to solving ATM dispense error on GTBank, you have several options. You can either decide to contact GTConnect or use the conventional method of going to the bank. Also, you can use the ATM to lodge a complaint or fill the dispute form on GTBank’s website.

1. Contact GTConnect

Most customers wouldn’t want to go through the stress of visiting a GTBank to resolve the dispense error. GTBank, as we all know, has one of the most crowded banking hall in the country. So the most convenient option is to contact GTConnect.

Below is an example of how to lodge a complaint online without visiting the bank to resolve the issue. All you need in this method are;

• A Phone or PC;
• Internet Connection; and
• An active email address.

You have to send a mail to GTConnect. To contact GTConnect send a mail to gtconnect@gtbank.com

You can also reach them at the official GTBank email address for complaints which is complaints@gtbank.com. Here is an example of what you should send;

Subject: ATM dispense error at GTBank

Body:

Hi there,

I had an ATM dispense error at Plot 211, Adetokunbo Ademola Crescent, Cadastral Zone, Wuse 2, Abuja. I received a debit alert but the ATM didn’t dispense my cash. The dispense error occurred today, May 28, 2020 at 10:17am.

My account number is 0223193938, and the amount debited from my account is ₦20,000.

Kindly help me resolve this error. Thanks for the anticipated rectification.

Your customer,
Edna McOliver

Keep it simple, brief and straight to the point. From the above mail we can isolate some key information you need to reveal. In no circumstance should you reveal your PIN, CV2 or any information on your ATM card.

From the above example, the information you must disclose to resolve ATM dispense error are;

• The location of the ATM terminal;
• The date and time;
• Your account number; and
• The amount debited from your account.

You will receive a reply from GTConnect with a reference number attached to your complaint. It will take a day or two for them to rectify the error and refund your money to your acount.

However, if you experienced this error while using the ATM terminal of a different bank, due to the variance in communication channels, it may take up seven working days to bring your money back to your bank account.

2. Visit a GTBank Branch

Upon getting to the bank, you’ll have to request for, fill accurately, and submit the dispense error (dispute) form.

This is a more conventional way to solve the issue. Apart from the fact that you’d have to spend several hours waiting on a queue, because the banking hall at GTBank is always filled with customers, the customer care rep might tell you to wait for 14 working days.

I know this because a customer care rep at GTBank once told me that my issue will be resolved within 14 working days. This is ridiculous because it happened at a GTBank ATM terminal, which normally would take a maximum of two days to be resolved if I had contacted GTConnect.

3. Fill an Online Dispense Error Form

Step 1: Go to GTBank online dispense error page. Click here.

Step 2: Enter your 10 digit account number in the “Customer NUBAN” field.

Step 3: Input the last 6 digits of your card in the field provided.

Step 4: Enter the period when you experienced the dispense error in the “Start Date” and “End Date” field.

Step 5: Then click View transaction

4. Use the ATM to Log a Complaint

Step 1: Insert your card into a Guaranty Trust Bank ATM

Step 2: Choose the dispense error option on the ATM

Step 3: Select the type of account you use. Is it a savings or a current account?

Step 4: Input the STAN or 6 digit of the transaction. As soon as you select your account type you will see a prompt showing details of your last 5 transactions. You have to input the exact transaction that had the error.

Step 5: Tap the proceed option.

5. Internet Banking

Step 1: Sign in to your account on Guaranty Trust Bank website.

Step 2: Tap the “Cards” button.

Step 3: Then select “Dispense Error”

Step 4: Choose the account you used for the transaction and select the medium the dispense error occurred. Is it POS, Web or at an ATM?

Step 5: Now fill the form and input the details of the failed transaction.

Step 6: Input an answer to your secret question.

Step 7: Hit the “Continue” button.

Step 8: Finally, click the “Submit” button

The Bottom Line

In this article, we have been able to examine the primary causes of ATM dispense error, and the various ways to solve this problem.

The best method remains contacting GTConnect. Especially during this period of social distancing.

Frequently Asked Questions

GTBank email address for complaints is complaints@gtbank.com. Instead of going to the bank to fill a dispute form, you can simply send a mail to this email address.

GTBank WhatsApp banking number is 07016974994.

When a POS says no account is funded for this transaction it means the transaction failed. This might be as caused by the recipient’s account or do not have sufficient balance to make the transfer.

However, when an ATM says no account is funded for this transaction, it means that the automated teller machine is out of cash. This is a very rare error and in some cases may mean that your account balance is too low for the transaction.

If you experience an ATM dispense error at a GTBank ATM terminal, the support team will resolve your issue within 24 to 48 hours.

However, if you had an ATM dispense error at another bank’s automated teller machine, GTBank will refund your money within eight days.

NB: GTBank resolves International dispense errors within 45 days