Bank of America Customer Care Helpline!
Knowing the Bank of America customer care number or helpline is very essential, especially if you’re a customer. Although, no one hopes to encounter challenges, we live in a world filled with uncertainties and risks. And you wouldn’t want to aggravate those risks by being unaware of your bank’s helpline.
In the event that an issue arise, which may prompt you reach out to the Bank of America customer care line, it is my advice that you bookmark this page for references purposes. Reason being that, we have enlisted several means to contact your bank’s helpdesk, both online and offline.
Also, you may need your bank’s contact simply to make inquiries or requests with respect to their services. We have carefully curated the information provided here so that you don’t have to visit the bank to rectify an issue or make inquiries.
The Bank of America, as earlier mentioned in a prequel to this post, is one of the world’s leading financial institutions. It boasts of a multitude of consumers from various walks of life. Some of it customers small and middle-market businesses and large companies.
Overview
Even more, it provides services that includes, but not limited to, asset and risk management, investing, banking, as well as other financial products and services. Now let’s delve into a bit of statistical data pertaining to the BOA.
Other services it provides include; corporate banking and trading across a wide range of asset classes, serving governments, companies, institutions and individuals in different parts of the world.
Bank of America has a customer base of over 60 million persons. Amongst this figure include over 30 million active mobile users. It have about 4,500 retail financial centres, and over 16,000 Automated Teller Machines. Additionally, it has branches in over 30 countries around the globe.
With the unrivalled level of convenience it brings to its customers, Bank of America is definitely an indomitable force to reckon with in the global banking sphere. And of course, the Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.
Their online products and services are easily understood and used by over 3.2 million small business owners, who leverage the elegant support provided by the bank.
In view of the foregoing, it wouldn’t be an overstatement to call the Bank of America a world class bank.
Bank of America Customer Care Number
Each Bank of America customer care number is meant to serve a specific purpose. And these service desk numbers, along side the purpose it serves, are given below;
ATM
| Issue | Time (ET) | BOA Customer Care Number |
|---|---|---|
| ATM Issues | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 844-401-8500 Option 1 |
| To submit a claim for an ATM deposit or withdrawals* | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 844-401-8500 Option 2 |
| For general account services & information* | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 844-401-8500 Option 3 Or +13157244022 (Intl. Collect)** |
* Your card or account number will be required.
**Cell phone roaming charges may apply.
Loan Services
| Customer Type | Time (ET) | BOA Customer Care Number |
|---|---|---|
| New Customers | 9AM to 12AM (Weekdays) 9AM to 8PM (Weekends) | 844-892-6002 |
| Existing Customers | 9AM to 8PM (Weekdays) 9:30AM to 6PM (Weekends) | 800-215-6195 |
| TTY/TDD (For Existing Customers) | 9AM to 8PM (Weekdays) | 866-345-1248 |
| CDs | 8AM to 9PM (Weekdays) 8AM to 8PM (Weekends) | 888-827-1812 |
| IRAs | 8AM to 9PM (Weekdays) | 888-827-1812 |
| TTY/TDD (For CDs) | 8AM to 9PM (Weekdays) 8AM to 8PM (Weekends) | 800-288-44081 |
| TTY/TDD (For IRAs) | 8AM to 9PM (Weekdays) | 800-288-4408 |
Checking and Savings
| Request / Inquiry | Time (ET) | BOA Customer Care Number |
|---|---|---|
| General account information, report a lost/stolen debit card | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 800-432-1000 Or +13157244022 (Intl. Collect)** |
| To open an account (Debit Card) | 9AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 800-432-1000 Or +13157244022 (Intl. Collect)** |
| For Spanish | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 800-688-6086 |
| TTY/TDD | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 800-288-4408 |
| Credit card customer service (including lost/stolen card) | 24/7 | 800-732-9194 Or +17576774701 (Intl. Collect)** |
| Credit card activation | 24/7 | 800-276-9939 |
| TTY/TDD (Credit card) | 24/7 | 800-222-7365 |
| Credit card Billing Inquiries | 24/7 Automated Support | 866-266-0212 |
**Cell phone roaming charges may apply.
Insurance and Protection
| Request / Inquiry | Time (ET) | BOA Customer Care Number |
|---|---|---|
| Privacy Assist (Existing Customer) | 8AM to 11PM (Weekdays) 9AM to 6PM (Weekends) | 800-516-9561 |
| Health Benefit Accounts (HSA, FSA, HRA) For assistance in opening a new HSA account | 9AM to 6PM (Weekdays) | 800-992-3200 Option 1 |
| For assistance with an existing account | 24/7 | 800-718-6710 Or The number on the back of your debit card |
| TTY/TDD | 24/7 | 800-305-5109 |
| Term Life Insurance & Accident Insurance | 9AM to 6PM (Weekdays) | 866-817-2836 |
International Travel
| Request / Issue | Time (ET) | BOA Customer Care Number |
|---|---|---|
| Call Collect | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | +13157244022 |
| Lost/stolen card (Debit card issues) | 7AM to 10PM (Weekdays) 8AM to 5PM (Weekends) | +17576774701 |
| Lost/stolen card (Credit card issues) | 7AM to 10PM (Weekdays) 8AM to 5PM (Weekends) | +13157244022 |
Military and Student
| Request / Inquiry | Time (ET) | BOA Customer Care Number |
|---|---|---|
| Student Banking | 7AM to 10PM (Weekdays) 8AM to 5PM (Weekends) | 800-432-1000 Or +13157244022 (Intl. Collect)** |
| Safe Deposit box | 7AM to 10PM (Weekdays) 8AM to 5PM (Weekends) | 800-432-1000 |
| Student Lending | 8AM to 6PM (Weekdays) | 800-344-8382 |
| Military Banking | 6AM to 9PM (Weekdays) [CT] 9AM to 3PM (Saturdays) [CT] | 800-334-1920 Or +12109785000 (Intl. Collect)** |
**Cell phone roaming charges may apply.
Mobile and Text Banking
| Request / Inquiry | Time (ET) | BOA Customer Care Number |
|---|---|---|
| Mobile Banking Support | 24/7 Automated Support | 800-432-1000 |
| Text Banking Support | 24/7 Automated Support | 800-604-9961 |
Mortgage and Home Equity
| Customer Type | Time (ET) | BOA Customer Care Number |
|---|---|---|
| Existing Mortgages | 8AM to 9PM (Weekdays) | 800-669-6607 |
| New Home Equity Applications | 8AM to 10PM (Weekdays) 8AM to 6:30PM (Weekends) | 800-779-3894 |
| Existing Home Equity accounts | 8AM to 9 PM (Weekdays) | 800-934-5626 |
| New Mortgage Applications | 8AM to 10PM (Weekdays) 8AM to 6:30PM (Weekends) | 800-270-5746 |
Online Banking
| Customer Type | Time (ET) | BOA Customer Care Number |
|---|---|---|
| All Customers | 24/7 Automated Support | 800-432-1000 |
Small Business Banking
| Support / Inquiry | Time (ET) | BOA Customer Care Number |
|---|---|---|
| To open a new account | 8AM to 10PM (Weekdays) | 866-543-2808 |
| Remote Deposit Online Support | 8AM to 8PM (Weekdays) | 877-270-1242 |
| General Service Questions | 7AM to 10PM (Weekdays) 7AM to 7PM (Saturdays) | 888-BUSINESS Or (888-287-4637) |
| Merchant Services Support | 24/7 Automated Support | 800-430-7161 |
| Online Banking Support | 7AM to 10PM (Weekdays) 7AM to 7PM (Saturdays) | 866-758-5972 |
| Intuit Online Payroll Support | 9AM to 9PM (Weekdays) | 888-606-4545 |
Privacy and Security
| Issue / Report | Time (ET) | BOA Customer Care Number |
|---|---|---|
| To report a lost/stolen Debit card | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 800-432-1000 Or +13157244022 (Intl. Collect)** |
| For Spanish | 8AM to 11PM (Weekdays) 8AM to 8PM (Weekends) | 800-688-6086 |
| To report a lost/stolen Credit card | 24/7 Automated Support | 800-732-9194 Or +17576774701 (Intl. Collect)** |
**Cell phone roaming charges may apply.
Report Fraudulent or Suspicious Activity
| Account Type | Time (ET) | BOA Customer Care Number |
|---|---|---|
| Mortgage accounts | 7AM to 7PM (Weekdays) | 800-669-6607 |
| Home equity accounts | 7AM to 7PM (Weekdays) | 800-934-5626 |
| Online Banking | 24/7 | 800-432-1000 |
| Others | 7AM to 10PM (Weekdays) 8AM to 5PM (Weekends) | 800-432-1000 Or +13157244022 |
| Spanish | 7AM to 10PM (Weekdays) [LT] 8AM to 8PM (Weekends) [LT] | 800-688-6086 |
Closing Comment
We have compiled this list to help our readers gain access to banking services during this crisis. One reader specifically stated that the Owen Brown Columbia, MD branch had closed the lobby.
Another reader mentioned that in the state of CT not one branch is currently open, and their drive throughs have been closed since a while back.
Hence, you may have to opt in for a virtual card, should you need a new credit or debit card. In any case, ensure you practice safety measures and remain positive. Stay blessed.
Zerofy Editorial is a team of writers determined to provide evergreen content to millions of readers worldwide.
